Cancellation Policy

 

What is the cancellation policy?

IF YOU ARE A STUDENT/PARTICIPANT WISHING TO CANCEL:

We understand that last minute schedule changes happen, please see our cancellation policy below.

PRIVATE LESSONS: If you are unable to attend your scheduled lesson, we require a 2-hour notice to reschedule. If contact is made after that time, it will result in a lost session.

MULTI WEEK COURSES: To withdraw from a multi-week course, you must call at least one week in advance of the first day of class to receive a full refund. If you have attended one session and wish to withdraw, a 50% refund may be issued. If more than 3 sessions of the course have occurred and you wish to withdraw, no refund will be issued.

ONE DAY ONLY COURSES: To withdraw from a one day only course, the request must be made 48hours in advance for a full refund. Non-attendance does not constitute a withdrawal, and no refund will be issued for a missed class.

CAMPS:

  • Cancellations made 2 weeks or more prior to the start of camp are eligible for a refund minus a $50 administrative fee.
  • Cancellations made within 2 weeks of the camp start date will receive a 50% refund, minus the $50 administrative fee.
  • Cancellations made within 48 hours of the camp start date or no-shows are non-refundable. Please note that non-attendance does not constitute a withdrawal.
  • Temporary absences from camp (including multi-week sessions or lessons) do not qualify for refunds or fee deductions.
  • Refunds are issued by paper check via mail, regardless of the original payment method. Please allow 3–6 weeks for processing. We are unable to issue refunds directly to credit cards.

IF COMMUNITY SCHOOL OF THE ARTS CANCELS A CLASS:

The Community School of the Arts reserves the right to cancel any class for insufficient registrations. If the Community School of the Arts cancels a course or event, you will be notified via email or phone at least two days in advance and issued a full refund by check through the mail. If you have any questions about cancellations or refunds please feel free to contact the Community School of the Arts office at 812-237-2528 or email at: ISU-CSA@mail.indstate.edu.