Cancellation Policy

What is the cancellation policy?

IF YOU ARE A STUDENT/PARTICIPANT WISHING TO CANCEL:

We understand that last minute schedule changes happen, please see our cancellation policy below.

PRIVATE LESSONS: If you are unable to attend your scheduled lesson, we require a 2-hour notice to reschedule. If contact is made after that time, it will result in a lost session.

MULTI WEEK COURSES: To withdraw from a multi-week course, you must call at least one week in advance of the first day of class to receive a full refund. If you have attended one session and wish to withdraw, a 50% refund may be issued. If more than 3 sessions of the course have occurred and you wish to withdraw, no refund will be issued.

ONE DAY ONLY COURSES: To withdraw from a one day only course, the request must be made 48hours in advance for a full refund. Non-attendance does not constitute a withdrawal, and no refund will be issued for a missed class.

CAMPS: Cancellations or changes made up to  2 weeks  prior to the start of camp will receive a refund minus $50 administrative fee. Full payment is nonrefundable for campers who do not show up or cancel within 48 hours of camp. Non-attendance does not constitute a withdrawal and no deduction will be made for temporary absence from camp.

No financial deduction will be made for temporary absences from multi-week sessions or lessons. We are unable to issue credit card refunds through our system, therefore refunds are made (regardless of the original payment method) by way of a paper check through the mail and typically take 3-6 weeks to process.

IF COMMUNITY SCHOOL OF THE ARTS CANCELS A CLASS:

The Community School of the Arts reserves the right to cancel any class for insufficient registrations. If the Community School of the Arts cancels a course or event, you will be notified via email or phone at least two days in advance and issued a full refund by check through the mail. If you have any questions about cancellations or refunds please feel free to contact the Community School of the Arts office at 812-237-2528 or email at: ISU-CSA@mail.indstate.edu.